Your privacy matters to us.
This Privacy Policy explains how PAW collects, uses, and protects your information when you use our platform.
By using PAW, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Profile information you provide
Location Data
- Your approximate or precise location (with your permission)
- Location data associated with cases you create or interact with
Usage Data
- App interactions (e.g., cases viewed, actions taken)
- Device and log data
- IP address and device identifiers
How We Use Information
We use your data to:
- provide and operate the platform
- enable case reporting and discovery
- connect users with relevant cases
- send notifications and updates
- improve platform functionality and safety
- comply with legal obligations
Location Usage
Location data is used strictly to:
- show relevant nearby cases
- allow you to report accurate case locations
You may disable location access via device settings, though this may limit some features.
Data Sharing
We do not sell personal data.
We may share limited information:
- with other users (e.g., case details you create, limited profile information)
- with service providers that help operate the platform
- when required by law
Data Retention
We retain data only as long as necessary to:
- provide services
- comply with legal obligations
- resolve disputes
Data Security
We implement reasonable technical and organizational measures to protect your data. We follow best practices for strong security hygiene, e.g. strong passwords, access controls, row level database security, encrypting data in transit, MFA for sensitive operations such as administration of the platform
Your Rights
We strive to ensure that you can:
- access your data
- correct inaccuracies
- delete your data
- control notification settings and location permissions
Account Deletion
When you decide to delete your account, following steps are taken:
- your profile is anonymized and your personal profile information is removed
- cases you created may remain for community safety/history and are marked resolved
- your comments on cases may remain for community safety/history
- your cases and comments are no longer attributed to your account
- media attached to cases may be retained for moderation/audit purposes
- authentication information is deleted
Third-Party Services
PAW uses third-party services (e.g., database, web hosting, messaging, maps, notifications). These services may process data under their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the app indicates acceptance of any updates.
Contact Us
If you have questions about this Privacy Policy, please contact us at help@paw-app.in